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Shift Supervisor MilkShake Factory - Milton

Shift Supervisor

Part Time • MilkShake Factory - Milton
Benefits:
  • Company parties
  • Free uniforms
  • Opportunity for advancement
  • Training & development
ABOUT US
At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

  • Enjoy a 'chill' work attire 
  • Be part of a rapidly growing concept
  • Develop into a chocolate-tasting expert – other chocolates will never taste the same
  • Become a valued member of a cool team and local neighborhood community
  • Embark on a journey with us where there is room to grow and develop internally
Come shake things up with MilkShake Factory!

Our Milton location is opening soon in Crabapple Market!  We will be gathering applications for the next couple weeks, and interviews will be held on June 11-13 and June 23-25.  Start date will be in early July!


POSITION OVERVIEW 
Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer. 
 
ESSENTIAL FUNCTIONS 
  • Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team. 
  • Dive into Team Member training, providing clear feedback and coaching vibes. 
  • Keep the store manager in the loop on Team Member performance. 
  • Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service. 
  • Boost those sales with your creative flair—sampling, product recommendations, and subtle upselling moves. 
  • Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards. Nailed it. 
  • Keep that cool demeanor intact when smoothing out customer complaints. 
  • Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers. 
  • Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage. 
  • Cash wizardry? Check. Ensure the team follows cash management policies flawlessly. 
  • Safety first! Execute all tasks with a safety mindset. 
  • Stay on top of food safety and quality, reporting anything fishy to the store manager. 
  • Ready for anything? Dive into those extra duties with flair!
REQUIREMENTS 
  • Strong communication skills, interpersonal skills, and exceptional customer service skills 
  • Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills 
  • Ability to judge and appropriately react to business activity to ensure labor management 
  • Attention to detail and safety requirements 
  • Manual dexterity and good hand-eye coordination 
  • Previous customer service and cash-handling experience  
  • Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays 
  • High school diploma or GED 
  • Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds  

Compensation: $16.00 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Enjoy a 'chill' work attire 
Be part of a rapidly growing concept
Develop into a chocolate-tasting expert – other chocolates will never taste the same
Become a valued member of a cool team and local neighborhood community
MilkShake Factory Milton Privacy Policy